How to Order
Step 1. Browse:
Browse the catalogue on the left side of the screen. Click on a category or subcatergory and a list of products and images will be displayed. Click on a product name to view details of the product including the quantity and components included in the price. If you want a to see a larger image, click on the link under the picture.
Step 2. Add items to your shopping cart:
If you wish to purchase an item, type the quantity you require into the "Add" box and enter. This will take you to a shopping cart. You may add more items, change the quantity or remove items at any time prior to check out. When you have finished browsing, click on the checkout button.
Step 3. Register your details & checkout:
At this point, returning customers will be asked to log in and new customers will be asked to enter a few details to create a new account. You will be asked to confirm your shipping address, choose a shipping option and select a payment method. The total cost is calculated automatically. Payment instructions will be displayed. When the checkout process is completed an email will be sent to your nominated email address confirming that your order has been placed.
Step 4. Make a payment:
If you didn't pay by credit card through Paymate, you will need to make your direct deposit payment or post a money order or cheque.
Step 5. Your goods will arrive soon!
Your order will be sent as soon as your payment has been credited, usually within 1-3 business days. We will send you an email to let you know when your order is been dispatched.
Minimum Order
Our minimum order is $15.00 (excluding postage). We accept orders of a lesser value but such orders will incur a $2.50 handling fee.
Bulk Discount
The following discounts apply to the GST inclusive value of goods only (excl postage) in a single order:
Orders of $100 or more will receive 5% discount.
Orders of $200 or more will receive 10% discount.
Orders of $400 or more will receive 15% discount.
Discounts will not be displayed in your cart total but will be automatically calculated during checkout and deducted from your order total.
Currency
All prices shown are in Australian dollars.
Payment Methods
Please note that payment must be received within 14 days of placing your order, unless by prior arrangement. All orders not paid for within this time will be returned to stock and we cannot guarantee that the items will be available if your payment is received late.
Please reference all payments with your name or invoice number.
Australian Customers
We accept payment by Mastercard, Visa and Australian Bankcard via Paymate Express - a secure, accurate and reliable internet payment system. Paymate charges a small fee to both buyer and seller for using its services. For more information about Paymate and fees, click here.
We also accept direct deposit (Bendigo Bank), cheque and money order. Cheques may take up to 5 business days for funds to clear.
International Customers
We accept Mastercard and Visa credit card payments via Paymate Express - a secure, accurate and reliable internet payment system. Paymate accepts payment in Australian or US dollars only and charges a small fee to both buyer and seller for using its services. For more information about Paymate and fees, click here. Please note that Paymate does not accept payments from all countries. To find out if Paymate accepts payments from your country, click here. If payments from your country are not accepted by Paymate, please contact us.
Shipping
Your package will be posted the next business day after your payment has been confirmed. We package your goods to ensure delivery in good condition. Shipping costs include postage, packaging and handling costs. We use Australia Post for all shipping.
Please note that Elleny Enterprises cannot accept any responsibility for goods once they have been posted. If you are concerned about loss or damage to your package in transit, we recommend that you choose the registered post option.
Shipping within Australia
Three shipping options are available. Prices below are a guide only and subject to changes by Australia Post. Our automated shipping calulator will add the correct postage to your order when you select a shipping option at checkout.
1. AusPost Parcel Post with optional registration and insurance
Small parcels up to 250g cost $4.30 and up to 500g costs $5.10. Regular parcel post can take from 1 - 6 business days for delivery.
Shipping by registered mail gives each parcel a unique identification number, proof of posting, insurance cover up to $100 value and a signature is required on delivery. Additional insurance cover is available on registered mail items at a cost of $1.15 per additional $100 value or part thereof.
3. AusPost Express Post
Express Post satchels are available in sizes up to 500g for $7.00 and up to 3kg for $9.90 (prices subject to change by Australia Post). Delivery is usually within 1-2 business days depending on location. All Express Post parcels have a unique tracking number which is registered upon lodgement at the post office.
International Shipping
International orders are shipped by Australia Post Airmail. Costs and delivery time vary depending on the destination country, package weight and shipping method. As a guide a parcel up to 250g will cost AUD $6.25 to New Zealand, $7.25 to Asia/Pacific, $8.25 to USA/Canada/Middle East and $9.75 to all other destinations (prices subject to change by Australia Post). Where available, insurance costs AUD$7.50 for the first $100 or part thereof and $2.00 for each additional $100 value.
International shipping by ECI (Express Courier International) may be available on request.
Returns
We aim for customer satisfaction and do our best to ensure the goods you ordered arrive promptly and in good condition. However, in the rare event that you do have a problem with your order, contact us and we will do our best to fix it!
Please check all items in your shipment against your invoice immediately upon receipt. If merchandise is defective or incorrect, or items are missing, you must notify us within 3 days of receiving your order. In this case we will gladly accept return of the items in unused condition in their original packaging. If we accept your return, we will give you the option to replace the item/s (if available) or refund the cost of the item/s. Please do not return any item without contacting us first
Please choose with care - we do not accept returns or offer refund or exchange for change of mind.
Loss or Damage of Goods in Transit
Please note that Elleny Enterprises cannot accept any responsibility for unregistered or uninsured goods once they have been posted. If your goods were sent by Express Post we will provide you with the tracking number, but it is up to you to pursue the matter with Australia Post. If your shipment was sent by registered mail and it does not arrive, we will lodge a complaint with Australia Post on your behalf.
If your items were sent by registered mail and have been damaged in transit, it is vital that you keep the damaged packaging that they arrived in and contact Elleny Enterprises immediately. Postal insurance is only valid if all the packaging is kept for inspection - without this evidence there is no proof that your parcel was damaged in transit. Please do not return any item without contacting us first.
